Scrub It And Clean It S Ltd - Terms and Conditions of Service

“Booking” refers to a reservation for Services that you make on our website.

“Services” refers to cleaning or other domestic services.

“Cleaner” refers to an independent cleaning or home services provider available for hire through our website.

“We/us” means Scrub It And Clean It S Ltd, a company registered in England and Wales, with its registered office at 37 Kentwood Road Nottingham NG2.

“Website” means the website located at https://scrapitandcleanitsltd.com or any subsequent URL that may replace it, along with any associated mobile applications.

“You” means a user of this Website.

2.1. Access

You are permitted to access this Website according to these Terms. Any Booking you make must adhere strictly to these conditions.

2.2. Registration

2.3. By registering on our Website, you confirm that:

• (a) The personal information you provide during registration and/or booking is truthful, accurate, and up to date in all respects; and
• (b) You will promptly inform us of any changes to this information by contacting our customer service team via email at Help@scrapitandcleanitsltd.com or scrubitandcleanitsltd@gmail.com.

2.4. You agree not to impersonate any other individual or entity or use a false or unauthorized name.

2.5. Our Rights

We reserve the right to:

• (a) Modify or temporarily or permanently remove this Website (or any part of it) without notifying you, and we will not be liable for any such modification or removal; and/or
• (b) Update these Terms periodically. If you disagree with the amended terms, you must stop using the Website. Continued use will constitute acceptance of the new terms.

2.4 Use of Platform (Note: Retaining the user's numbering for this sub-section)

You may only use our Services and Website for lawful purposes. You may not use them in any way that breaches any applicable local, national, or international law or regulation, or to send or receive any material that does not comply with such laws. You agree not to access without authority, interfere with, damage, or disrupt any part of our Website or any network or equipment used in providing our Services.

3.1

We function as a booking platform for independent, self-employed Cleaners. Cleaners are not employees, workers, or agents of Scrub It And Clean It S Ltd. Our agreement with you is strictly limited to providing access to our Website.

3.2

Your Cleaner is solely responsible for delivering the Services to you. A direct contract is formed between you and the Cleaner for the provision of Services. This contract does not include us, and Scrub It And Clean It S Ltd does not perform the Services. You and the Cleaners are responsible for any related taxes or damages, and any such claims must be directed to the Cleaner.

3.3

We review applications and conduct interviews and checks on Cleaners, some of which rely on third-party information. You acknowledge that we cannot guarantee the absolute accuracy or completeness of these checks.

3.4

You acknowledge that you use Cleaners at your own risk. You agree to provide a safe working environment, including clear access, adequate lighting, and safe physical conditions. You also agree to take appropriate precautions, such as securing or removing valuable or delicate items from areas where Services will be performed. While you may inform your Cleaner about such items, we accept no responsibility for any loss or damage to valuables or other possessions, whether disclosed or not.

3.5

In the event of a dispute regarding the Services, we may, at our discretion, act as a mediator to help resolve the issue. If you wish for our mediation, you must notify us in writing within 48 hours of the Service completion and provide any information we reasonably request. Any mediation assistance is provided on a goodwill basis with no guarantee of effectiveness. You remain solely responsible for resolving any disputes with the Cleaner.

3.6

We will not be liable for damages, including but not limited to: damage from corrosive cleaning products (e.g., bleach, oven cleaner); damage from spillages; damage to items requiring specialist care or products; damage to cleaning equipment where written instructions were not provided; pre-existing damage to your property or equipment; or any damage that could not have been reasonably foreseen by us as the website provider.

4.1

By placing an order through our Website, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.

4.2

All Bookings are subject to our acceptance. We will confirm acceptance by sending you an email on behalf of the chosen Cleaner (the “Visit Confirmation”). The contract between you and us, and between you and the Cleaner, is formed when we send the Visit Confirmation.

4.3

You agree not to book any Services directly from any Cleaner found through our Website for the duration of this agreement and for a period of 3 months after its termination.

5.1

The price for Services is as displayed on our Website, except in cases of obvious error.

5.2

Prices are subject to change, but any changes will not affect orders for which we have already sent a Visit Confirmation.

5.3

While we make every effort to ensure our Website is secure, we cannot be held responsible for the fraudulent use of a lost or stolen payment card.

5.4

You must maintain a valid payment via Our company Bank account or payment card on file with us and inform us immediately if your card details change or are no longer valid.

5.5

You authorise us to pre-authorise your payment card and to charge it in full on or after the day of the scheduled Booking.

5.6

If any amount remains unpaid after the scheduled Booking date, we may apply a £10 administration fee and charge monthly interest.

5.7

Promotional codes, credits, gift cards, or vouchers are typically for new customers only. Offers are generally limited to one use per household and customer, and are redeemable against standard home cleaning services unless stated otherwise. "First Clean" offers are often limited to a maximum of 3 hours. Other terms, including expiry dates, apply. Please contact Help@scrapitandcleanitsltd.com or scrubitandcleanitsltd@gmail.com for details.

5.8

Scrub It And Clean It S Ltd may operate a referral scheme for selected users, accessible via your account.

5.9

Scrub It And Clean It S Ltd may, at its sole discretion, offer its own discounts and promotional offers. These offers are designed to promote our business and will not reduce the payment to the Cleaner. The customer acknowledges that any payment made as part of a promotional offer, up to the standard rate for the Cleaner, is considered payment due to the Cleaner.

6.1

Your permission to use the Services and Website will automatically terminate if you violate these Terms.

6.2

We reserve the right to cancel any Booking at any time, without providing a reason or notice.

7.1

You may cancel or reschedule a Booking free of charge until 12:00 (noon) on the day before the scheduled service. For Tradespeople Services, Deep cleans, End of tenancy cleans, After builder cleans, or Upholstery cleans, free cancellation or rescheduling is available until 12:00 (noon) two days prior.

7.2

For cancellations made after these deadlines, or if the Cleaner arrives and is unable to gain access or begin work, you will be charged the full price of the Booking.

11.1

Our liability for losses you incur due to a breach of this agreement is limited to the total amount you paid for Services in the six months preceding the event.

11.2

This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or any other matter where exclusion of liability is not permitted by law.

11.3

We are not responsible for indirect losses which are a side effect of the main loss, including but not limited to: loss of income, business, profits, or contracts; loss of anticipated savings; loss of data; or waste of management time.

11.4

We take reasonable care to keep your Booking and payment details secure but cannot be held liable for any loss caused by unauthorized third-party access to your data, provided we have not been negligent.

11.5 Indemnity

11.6

Should we, at our sole discretion, offer a goodwill credit for accidental damage occurring during Services, it will be limited to a maximum of £200, redeemable only against future Services booked through our Website. This credit is not transferable for cash. We are not liable for indirect, incidental, or consequential losses. Our total liability to you shall not exceed the total amount you paid for the relevant booking.

12.1

We will not be held liable for any failure or delay in performing our obligations due to causes beyond our reasonable control ("Force Majeure Event").

12.2

A Force Majeure Event includes, but is not limited to: industrial action, civil unrest, terrorism, war, fire, explosion, natural disaster, failure of transport or telecommunications networks, or government restrictions.

12.3

Our obligations are suspended for the duration of the Force Majeure Event, and we will be allowed an extension of time to perform. We will make reasonable efforts to end the event or find a solution to perform despite it.

13.1 Intellectual Property

13.1.1 The copyright and intellectual property rights in the Website's content are owned by us or our licensors. Use of the content for any non-personal, commercial purpose is prohibited.

You agree to use the Website lawfully and in accordance with all applicable laws and regulations.

13.3 Written Communications (Note: 13.2 is missing in the source content, following source numbering)

You agree that most communications from us will be electronic (e.g., email, website notices). These electronic communications satisfy any legal requirement that such communications be in writing.

13.4 Notices

All formal notices to us should be sent to our registered office at 37 Kentwood Road Nottingham NG2. We will send notices to the email or postal address you provided during booking.

13.5 Transfer of Rights

You may not transfer your rights or obligations under this agreement without our written consent. We may transfer our rights and obligations at any time.

13.6 Severance

If any part of these Terms is found to be unenforceable, it will be severed, and the remaining provisions will remain in full force.

13.7 Waiver

If we do not insist on strict performance of any of your obligations, it will not be construed as a waiver of our rights concerning any subsequent breach.

13.8 Entire Agreement

These Terms constitute the entire agreement between us regarding the subject matter and supersede all prior agreements.

13.9 Changes to Terms

We reserve the right to revise these Terms. The Terms in force at the time of your Booking will apply. Please check our Website periodically for updates.

13.10 Third Party Rights

These Terms are not intended to confer benefits on any third party.

13.11 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. You irrevocably agree to the exclusive jurisdiction of the courts of England and Wales for any disputes.

13.12 Contact Information

For any questions, please contact us: